KW287FLR - Keys Please

The house was absolutely beautiful and gave out a great vibe.

Leticia -

Hi Leticia, thank you for taking the time to share your valuable feedback. We are glad to hear you enjoyed the beauty and great vibe of the house. We're excited about the opportunity to host you again in the future!

Seven Keys Vacations staff

Beautiful peaceful location. Walkable and able to walk or bike to all the great restaurants/ museums etc.

Diane -

Hi Diane! We're glad you enjoyed the beautiful and peaceful location of our home, along with the convenience of walking or biking to nearby restaurants and museums. We appreciate your feedback and look forward to hosting you again!

Seven Keys Vacations staff

There were just a few minor issues during our stay. We needed a few more coffee mugs and once we contacted the Vacasa staff, within an hour we had additional mugs delivered. The regulator on the grill needed to be replaced and again, within hours of contacting Vacasa the regulator was replaced. We were very impressed with the responsiveness and friendliness of the staff. Our family thoroughly enjoyed our over month long stay at this beautiful home. We would definitely book this location again.

Victoria -

This home in Key West was a real home to me, not just a vacation rental. It was decorated and furnished beautifully and gave a good home vibe. The pool and laundry located in the back yard was perfectly designed and I used both every day.
Your staff was very helpful except in the beginning when I could not access the property. I had to leave my home at 3:00 am the day I arrived at Key West and I had to wait until 4:00 pm to access the house. When I tried the code after waiting awhile since I arrived hours earlier, I could not make the lock work. I called your contact number for help and a Victoria answered that day.
She was awful and told me that she would hang up on me because she didn’t like how upset I was and how I was talking with her. What happened to “the customer is always right.” She finally checked after arguing and found the lock was out of order and she sent a nice man over immediately to fix. She did not apologize.
Everyone else was very acclimating and profession

Elaine -

Thank you for your review, Elaine, we are happy to hear you enjoyed the furnishings our home provided. We are disappointed to learn that you had a negative experience with us and sincerely apologize for any disconnect in the care you received as well as any personal touch you found lacking when communicating with a member of our team. Please know that we are committed to providing exceptional customer service and regret the experience you had. We will be sure to follow up with the appropriate parties to ensure our service standards are fully met and that we can continue to deliver exemplary customer service through these incredibly busy times. We appreciate you bringing this to our attention and hope you'll give us a second chance to impress you in the future!

Seven Keys Vacations staff